Shipping Policy

At ENZE, we specialize in delivering high-quality smart bathroom products. Because our products—like Smart Mirrors and Heated Towel Racks—require careful handling, we use specialized logistics to ensure they arrive in perfect condition.

1. Order Processing & Cut-off Time

  • Order Cut-off Time: 5:00 PM (EST), Monday to Friday.
  • Processing Time: All orders are processed within 1–3 business days.
  • Shipping Days: We ship Monday through Friday. We do not ship on weekends or public holidays.
  • Notification: You will receive a tracking number via email as soon as your order leaves our warehouse, and you can track the real-time location of your package here.

2. Shipping Rates & Destinations

We currently ship to the United States, Canada, and Europe.

  • Standard Shipping: Free Shipping on orders over $199.
  • Freight Shipping: For oversized items (e.g., 60-inch Smart Mirrors), we use professional freight carriers. These items include Curbside Delivery
  • Customs & Duties: For international orders (outside the US), customers are responsible for any applicable import taxes, duties, and VAT.

3. Estimated Transit Time

Total Delivery Time = Processing Time (1-3 days) + Transit Time. | Region |

Estimated Transit Time:

United States

3–7 Business Days

Canada

5–10 Business Days

Europe

7–12 Business Days

Note: Delivery times are estimates and may be affected by carrier delays or customs clearance.

4. Tracking Your Order

Once shipped, your tracking information will be updated within 24–48 hours. 

5. Delivery Issues & Lost Packages

  • Incorrect Address: ENZE is not responsible for lost packages due to incorrect shipping information provided by the customer.
  • Lost in Transit: If your tracking hasn't updated for 10 business days, please contact support@enzehome.com so we can initiate a claim with the carrier.

6. Damaged Upon Arrival (IMPORTANT)

Smart mirrors are fragile. Please inspect the packaging before signing for the delivery.

  • If the box shows visible damage, please note it on the carrier’s delivery receipt or refuse the shipment.
  • Hidden Damage:If the product is found damaged after opening, you must contact us within 48 hourswith photos of:
  1. The damaged product.
  2. The shipping box (internal and external).
  3. The shipping label.
  • We will send a replacement or issue a full refund for transit-related damages reported within this window.

7. Contact Information

Questions about your order?

  • Email: support@enzehome.com
  • Business Hours: Mon-Fri, 9:00 AM - 6:00 PM (EST)