FAQ

Check your model’s manual for how it behaves when Wi-Fi is unavailable. Do not assume app access or saved settings will behave the same across all models. If you need help, email support@enzehome.com with your model number.

We ship from the United States. Orders are processed within 1–2 business days, followed by an estimated 2–8 business days in transit after dispatch.

Orders are processed within 1–2 business days after payment. Standard shipping to the US typically takes 2–8 business days after dispatch. If there is a delay, we will contact you via email.

Yes. Once your order ships, a tracking number will be emailed to you. If you don't receive it within 3 business days of ordering, please email us at support@enzehome.com.

We accept return requests within 30 days of delivery for unused, uninstalled items in complete original packaging. Customers pay return shipping for change-of-mind returns. For damaged or defective items, contact support@enzehome.com within 2 days of delivery with your order number and photos. See our Return & Refund Policy for full details.

To give you peace of mind, you can choose to purchase return and exchange insurance from Xcotton at checkout. This insurance is optional, paid for by the customer, and claims are handled directly by Xcotton according to their policy terms—not by ENZE. If you choose not to purchase it, the standard return rules mentioned above still apply.

Our heated towel racks have a 2-year limited warranty, and our LED smart mirrors have a 5-year limited warranty. Coverage is for manufacturing defects under normal use. See our Warranty Policy for full terms.

Power and mounting options vary by model. Check the exact product listing and supplied manual before ordering or installation. For model-specific video resources, see our Installation Guide. Contact support@enzehome.com if you need help confirming the right guide.

• For wall-mounted models: Yes, standard drilling is required to secure the brackets.
• For freestanding models (like our 9-Bar Freestanding Towel Warmer): No drilling required! It stands on its own and just needs to be plugged into a standard outlet.

Check the exact model’s installation instructions and electrical ratings before choosing its location. Do not assume every model has the same protection rating or installation requirements. If unsure, contact support@enzehome.com before installation.

For app-enabled models, check the product listing and supplied instructions to confirm whether to use Tuya Smart or Smart Life. App control is not a feature of every model.

Selected smart models support Alexa and Google Assistant through their compatible app. Check the exact product listing for supported assistants and controls before purchasing.

Timer and scheduling features depend on the model. Selected smart towel racks offer a 1–24-hour countdown and app scheduling. Check the exact listing and manual for supported settings and shut-off behavior.

Temperature settings and warm-up performance vary by model. Check the specifications for the exact towel rack you are considering. Actual towel warmth and drying time depend on the towel, room conditions, and how it is hung.

Check your model’s instructions for permitted items and use with damp towels. Do not assume every model is suitable for soaking-wet towels or all fabrics. Contact support@enzehome.com if you are unsure.

Load limits depend on the model and its installation. Check the supplied manual or contact support@enzehome.com with your model number before loading the rack. Do not assume one load limit applies to every rotating model.

Models with an anti-fog function use a heated area behind the glass to help reduce condensation. Controls and the heated area vary by model. Results depend on room humidity and temperature; the feature does not guarantee a completely fog-free mirror.

Our mirrors feature 3 color temperatures (Warm, Natural, and Cool White) with stepless dimming. You can adjust the brightness smoothly to suit your makeup or shaving needs.

If you need help choosing the right model, checking dimensions, or have a question before ordering, please email us at support@enzehome.com.

Our real human support team aims to reply within 24 hours on business days.